CX Strategy: What Now?

During this live panel debate, global CX experts will share their insights and answer your questions on critical CX issues and challenges you may be facing. We'll discuss what you need to create and maintain a robust, future-proof CX strategy that will reap rewards for your business for years to come.

Register Now

Customer experience has become much, much tougher in the new normal. Perceived wisdom has been shown the door, business plans have been ripped up, and customers are simply behaving differently.


And very unpredictably.

A live panel debate and Q&A with global CX Experts

October 27th

3.00 PM CET / 10.00 AM EST

Industry analyst

Ryan Strategic Advisory

Peter Ryan

SVP Operations 

5CA

Robert van Diem

Industry analyst

Founder: TrendzOwl

Stephen Loynd

CX Guru

 Carnaby / CX Files

Mark Hillary

Let's discuss:

How Covid-19 has impacted digital transformation

The essentials to ensure your CX strategy stands the test of time

When does finding the right CX partner become essential?

How to critically assess a multi vs. single partner strategy

Your Global CX Experts

All-round manager with over 20 years experience in various C-level positions at international BPO service providers driving Customer Experience

SVP Operations

5CA

Robert van Diem

Seasoned BPO Advisor with specialty in Customer Experience Excellence, 

Work-at-Home Delivery, 

Business Continuity Planning and Offshoring

Industry Analyst

Ryan Strategic Advisory

Peter Ryan

Industry analyst on the information and communications revolution spreading across the planet, and leading commentator on the potential impacts of emerging technologies

Stephen Loynd

Industry Analyst

Founder @ TrendzOwl

British/Irish writer and analyst. Former technology director turned communication adviser via his experience writing books and blogs on technology, work, and globalization

Mark Hillary

CX Guru

CX Files / Carnaby Content 

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CX Insights

Blog - CX Strategy

" One of the subjects that I know we will be discussing is the case for multisourcing in a post-covid business environment. This is an area that I have been thinking about a lot recently – I can remember a wave of interest in multisourcing about five years ago that just slowly dissipated. "

Blog - Debate Invitation

" We can’t meet at conferences right now so the very least anyone planning a new webinar can do is to ensure it’s interesting and this one should hit the ball out of the park. "

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