" One of the subjects that I know we will be discussing is the case for multisourcing in a post-covid business environment. This is an area that I have been thinking about a lot recently – I can remember a wave of interest in multisourcing about five years ago that just slowly dissipated. "
"Contact center services a decade ago focused on voice calls and email. Some social media support was just starting at that time, but if you go back another couple of years then it really was just those two channels. Now, every major social channel has to be supported."
"Many in the BPO and CX community were forced to move to a WFH business model because of the Covid-19 pandemic, but at 5CA we didn’t miss a beat. All our advisors already worked from home – and have been doing for many years."
Let's discuss the benefits of home-based fans of your brand.